Business Plan Questionnaire

Business Plan Questionnaire-31
57 Do you have any particular comments regarding the effectiveness of assigning responsibility to specific individuals or organizational units for implementing particular strategic initiatives or achieving strategic goals and objectives? In general, how would you describe the relationship between the strategic plan and the budget process in your department? Establish separate budgets to fund strategic initiatives Earmark sources within the regular budget Require organizational units to demonstrate in their budget proposals that they are allocating sufficient resources to fund strategic initiatives Other budgetary mechanisms. Do districts or regions, functional divisions, and/or other organizational units review the performance data on a regular basis in order to track progress in achieving strategic goals and objectives? Yes No If Yes, please describe: How have you tried to overcome these obstacles, and how well has it worked? Have you encountered any particular technical challenges that have made it difficult to develop an appropriate strategic plan and implement it effectively?The strategic plan drives budget decisions The budget drives strategic planning Each influences the other They are basically independent of each other Other. Does your strategic plan include the estimated costs of implementing strategic initiatives or accomplishing your strategic goals and objectives? Do you try to assure that budgetary resources will be allocated to fund strategic initiatives? Do you have any particular comments regarding your approach to, or effectiveness of, linkages between your strategic plan and your department’s budget process? Does your department’s strategic plan identify specific performance measures for gauging success in achieving individual strategic goals and objectives? If Yes, do you establish specific target levels on those measures to be achieved within certain time frames? Does top management in your department review the performance data at regular intervals in order to track progress in achieving strategic goals and objectives? If Yes, how frequently does top management review the performance data? Yes No If Yes, please describe: How have you tried to overcome these obstacles, and how well has it worked? Have you encountered any other particular problems in trying to develop an appropriate strategic plan and implement it effectively? How would you best describe the relationship between your department’s strategic plan and the transportation systems plan?54 APPENDIX A Survey Questionnaire NATIONAL COOPERATIVE HIGHWAY RESEARCH PROGRAM Project 20-5, Synthesis Topic 34-03 STRATEGIC PLANNING AND DECISION MAKING IN STATE DOTs QUESTIONNAIRE State transportation departments increasingly engage in strategic planning to manage long-term change, but they often find that the process breaks down in the implementation stage. Also, please send any supporting documents to him at the address below. Please add any comment you may wish to make about how or why your department decided to undertake a strategic planning effort. All implemented through particular functional units Primarily through functional divisions, but some cross-cutting strategies An even mix of the two Primarily cross-cutting strategies, but some implemented through functional units All cross-cutting strategic initiatives. In general, how successful has your department been to date in implementing the strategic initiatives contained in your strategic plan?

57 Do you have any particular comments regarding the effectiveness of assigning responsibility to specific individuals or organizational units for implementing particular strategic initiatives or achieving strategic goals and objectives? In general, how would you describe the relationship between the strategic plan and the budget process in your department? Establish separate budgets to fund strategic initiatives Earmark sources within the regular budget Require organizational units to demonstrate in their budget proposals that they are allocating sufficient resources to fund strategic initiatives Other budgetary mechanisms. Do districts or regions, functional divisions, and/or other organizational units review the performance data on a regular basis in order to track progress in achieving strategic goals and objectives? Yes No If Yes, please describe: How have you tried to overcome these obstacles, and how well has it worked? Have you encountered any particular technical challenges that have made it difficult to develop an appropriate strategic plan and implement it effectively?The strategic plan drives budget decisions The budget drives strategic planning Each influences the other They are basically independent of each other Other. Does your strategic plan include the estimated costs of implementing strategic initiatives or accomplishing your strategic goals and objectives? Do you try to assure that budgetary resources will be allocated to fund strategic initiatives? Do you have any particular comments regarding your approach to, or effectiveness of, linkages between your strategic plan and your department’s budget process? Does your department’s strategic plan identify specific performance measures for gauging success in achieving individual strategic goals and objectives? If Yes, do you establish specific target levels on those measures to be achieved within certain time frames? Does top management in your department review the performance data at regular intervals in order to track progress in achieving strategic goals and objectives? If Yes, how frequently does top management review the performance data? Yes No If Yes, please describe: How have you tried to overcome these obstacles, and how well has it worked? Have you encountered any other particular problems in trying to develop an appropriate strategic plan and implement it effectively? How would you best describe the relationship between your department’s strategic plan and the transportation systems plan?54 APPENDIX A Survey Questionnaire NATIONAL COOPERATIVE HIGHWAY RESEARCH PROGRAM Project 20-5, Synthesis Topic 34-03 STRATEGIC PLANNING AND DECISION MAKING IN STATE DOTs QUESTIONNAIRE State transportation departments increasingly engage in strategic planning to manage long-term change, but they often find that the process breaks down in the implementation stage. Also, please send any supporting documents to him at the address below. Please add any comment you may wish to make about how or why your department decided to undertake a strategic planning effort. All implemented through particular functional units Primarily through functional divisions, but some cross-cutting strategies An even mix of the two Primarily cross-cutting strategies, but some implemented through functional units All cross-cutting strategic initiatives. In general, how successful has your department been to date in implementing the strategic initiatives contained in your strategic plan?

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Approximately 4% of dissatisfied customers give feedback.

That means a staggering 96% of unhappy customers don’t say anything, they just never come back to your business.

They make the recipient think about what they are answering and the information you can gather with them, while harder to analyze, is often more beneficial for your business.

Open Ended Format Examples: Closed-ended questions may be either simple yes/no questions or slightly more open-ended questions with multiple choice answers.

Feedback and information are necessary for the development of every business.

If you are looking for ways to find out what your customers or employees think about your organisation, a questionnaire is one way to gather data without spending a lot of money.

An employee satisfaction survey can show you where you can improve the working environment and increase employee engagement.

Questionnaires don’t all follow a universal format.

Have you encountered difficulties in relating the STIP process to your strategic plan?

Yes No If Yes, please describe these problems, and how you have tried to overcome them. Does your department have an asset management program in place or under development at this time? If Yes, how would you describe the relationship between the strategic plan and the asset management process in your department?

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