Call Center Business Plan

If you cancel before all your minutes are used, you could receive a refund of up to 80 percent of your remaining minutes.

Tele Direct requires a minimum usage of 29 minutes per month to keep your account active, however.

However, agents are trained to keep after-call work time to a minimum, so it shouldn't significantly impact your usage.

Tele Direct checks all the boxes when it comes to core call center services, as well as some useful additional features.

Its combination of shared, semidedicated and fully dedicated agents gives businesses even more options.

Tele Direct agents are also able to support a multitude of languages besides English.Many other call centers and answering services we reviewed use incremental billing, which can significantly inflate usage levels by rounding up the amount of time used.Tele Direct does bill for agent work time after a call, meaning any time an agent is working on your account (whether they're connected to a caller or not), you are billed.Tele Direct provides services in multiple different languages.Many call centers only support English and Spanish, but Tele Direct employs agents that speak several languages.We chose Tele Direct as the best overall call center service for small businesses because it is a versatile service that offers a unique and flexible pricing model.Tele Direct also offers all the core inbound and outbound call center services we looked for.For example, call recordings are useful for listening in and ensuring agents are performing up to standards.Some of the call center services we evaluated include this feature at no additional cost – the same goes for text message notifications, which also cost extra with Tele Direct.With Tele Direct's pricing model, minutes can be used flexibly across all services.This grants even the smallest businesses access to Tele Direct's more advanced services if needed.

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