Of course for the CEO wanting to increase profits there may be many more barriers preventing the goal from being reached.The CEO needs to attempt to recognise these barriers and remove them or find other ways to achieve the goals of the organisation.In order to be effective at problem solving you are likely to need some other key skills, which include: It is worth also considering our own view of what a problem is.
Following on from problem identification, structuring the problem is all about gaining more information about the problem and increasing understanding.
This phase is all about fact finding and analysis, building a more comprehensive picture of both the goal(s) and the barrier(s).
Everybody can benefit from having good problem solving skills as we all encounter problems on a daily basis.
Some of these problems are obviously more severe or complex than others.
Identifying a problem can be a difficult task in itself. What is the nature of the problem, are there in fact numerous problems? By spending some time defining the problem you will not only understand it more clearly yourself but be able to communicate its nature to others, which leads to the second phase.
Problem Solving Business
This stage involves: a period of observation, careful inspection, fact-finding and developing a clear picture of the problem.
Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so.
The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.
If there were no barriers in the way of achieving a goal, then there would be no problem.
Problem solving involves overcoming the barriers or obstacles that prevent the immediate achievement of goals.